5-Day Chief Stewardess Advanced Course Package

The IAMI GUEST Advanced Food & Beverage Service Unit 05, forms part of the full GUEST Advanced Program and designed to meet the occupational duties to qualify for the onboard Senior Steward/ess role. (Superyachts).

For this Unit, some formal basic training & / or onboard experience (minimum 1 season) is required to be evidenced.

Course Description:

The Advanced Service Module provides a thorough overview, on both a theoretical and practical level, of different service styles such as Butler and Silver Service, as well as the knowledge and ability to run service smoothly and efficiently – key skills required within any Interior team. Other important aspects of service include table setting, mise en place, caviar service and understanding luxury accompaniments and menu items. Additional service skills such as carving, filleting and flambé are practised. Focus is placed on practical ability and on mastering the finer details. Delegates are also shown how to provide, organise and manage event services both onboard and ashore.

Combine with 1-Day GUEST Spirits & Mixology Module and  1-Day GUEST Advanced Table Decorations

Content:

• • • Wide range of Service Styles & Techniques
    • French culinary & service terminology & luxury menu items
    • Food & Beverage (F&B) standard operating procedures
    • F&B Service Operations & Service Recovery Model
    • Guests Preferences / Preference sheets
    • Event F&B Services
    • Health, Safety & Hygiene procedures & practices
    • Plated (American) Service
    • Silver (English) Service
    • Butler (French) Service
    • Family Service
    • Russian Service
    • Synchronised Service
    • Carving, Filleting and Flambéing
    • Caviar, Canapé and Afternoon Tea Service
    • BBQ and Buffet Service
    • Mise en place
    • Understanding luxury accompaniments
    • French terminology and menu items
    • Table setting and Decoration
    • Event organisation
    • Shore side destination services for guests

• 2 Days ITA Advanced Housekeeping, Laundry & Valet

This two-day course provides in-depth knowledge of the advanced aspects of Housekeeping and organisation skills required for the maintenance and smooth running of the Guest Interior. There is a thorough review of Housekeeping basics, followed by more advanced theory on the care and maintenance of surfaces and fabrics. Focus is also given to anticipating guest needs, time management and the importance of attention to detail in the Housekeeping department.

It offers invaluable tips, guidelines and practical training on how to apply and manage efficient laundry services onboard. It includes a thorough overview and practical sessions on professional ironing of garments and linens while also looking at useful procedures and simple steps which can save time while still ensuring the highest standards in equipment, garment and linen care.

It also covers the key aspects of valet service while providing an insight into the importance of the relationship between the employer/guest and the valet. Focus is given to applying efficient valet services such as handling guest clothing and accessories, suitcase packing and wardrobe management. Ironing and pressing of guest clothing, shoe care, understanding the correct attire for occasions and how to tie a bowtie are just some of the topics covered in this hands-on course.

Course content:

• • Advanced Laundry Service
    • Professional laundry services on-board
    • Laundry labels & washing machine & dryer instructions.
    • Machine usage & maintenance planning
    • Treatment & care of various fabrics & fabric stain removal
    • Professional ironing & use of roller press
    • Health & safety practices
    • Advanced Housekeeping Services unit 08
    • Professional & efficient Housekeeping Services
    • Professional fabric & surfaces care, maintenance & cleaning
    • Correct cleaning techniques & correct use of chemicals & equipment
    • Cleaning & maintenance procedures & schedules
    • Detailing of guest & crew areas using procedures & schedules
    • Health, hygine & safety Practices
  • Advanced Valet Service
    • The guest & valet relationship & discretion & confidentiality.
    • Professional valet services & duties (butler, secretary & chauffeur)
    • Handling guests clothes & accessories
    • Suitcase packing techniques, luxury packing & delicate items
    • Professionally cleaning different styles & types of shoes
    • Professionally tie a bow tie & gentlemen’s tie ​

Prerequisites:

Minimum requirements: For this unit, some formal basic training & / or onboard experience (minimum 1 season) is required to be evidenced.