4-Day GUEST Introduction to Interior Training

Overview
This four-day intensive course is guaranteed to teach you all you need to know to get you started in the yachting industry. You will get a clear overview of back of service, front of house, laundry, crew etiquette, administration and human resources. By the end of the course, you will be able to accurately interpret exactly what your owner or charter guests want by assessing the situation thanks to your training.

Training description

1 Day Interior Service

Rough guidelines to the syllabus

Understand and have the ability to apply the following different types of table service:

  • Plated Service – American Service

  • Silver Service – English Service

  • Butler Service – French Service

  • Family Service

  • Synchronized Service

  • Room Service

  • Buffet

  • Beverage Service- Tea/Coffee/Cocktails/Wine and Water

Understand and have the ability to apply the following:

  • Breakfast, Lunch & Dinner Service
  • Mise en place
  • Caviar Service
  • Hors d’oeuvres/ Canapés / Appetizers
  • Room Service
  • Buffet / Banqueting Service
  • Back of house cleaning
  • Table setting and decoration
  • Napkin etiquette including how to lay a guest napkin/ how to tidy and how to replace a guest napkin
  • BBQ Service

3 Days Housekeeping, Laundry & Valet

Yacht Interior Housekeeping

Super yacht cleaning:

  • Guest on/ Guest off checklist
  • Pre-guest checklist
  • Expectations of standards

Cleaning:

  • Standards onboard
  • Supplies
  • Details clean/ regular clean
  • Roster/ Schedules
  • Garbage disposal

Cabin & public area’s and cleaning:

  • How to detail
  • Checklists
  • Cleaning caddies
  • Importance of eye to detail
  • Speed

Yacht interior surfaces & do’s and don’ts

  • Wood finishes and Veneers
  • Marble
  • Ceramics
  • Polished Material
  • Object d’Art

Different types, care and handling, particular:

  • Bed linens
  • Bed making, doss and don’ts
  • Introduction to Wardrobe Management
  • Curtain fabrics
  • Wall fabrics
  • Silks
  • Carpets

Laundry

  • Ironing, folding and presenting laundered garments
  • Laundry labels and what they mean
  • Crew & Guest laundry
  • Stain treating
  • Correct use and routine maintenance of the washing machine
  • Correct use and routine maintenance of the tumble drier, especially the importance of cleaning the filters
  • Correct use & routine maintenance of the iron
  • Correct way to treat:
    • Linen
    • Cotton
    • Wool
    • Silk
    • Polyester/mixed

 

Upcoming dates